Call us toll-free on 1-877-442-CUTS (2887)

Shipping Policy

SHIPPING OPTIONS

CANADIAN DIAMOND PRODUCTS orders are prepared and shipped on the next business day after your order is placed. Below are the details of the shipping methods with CANADIAN DIAMOND PRODUCTS.

SHIPPING RATES


Shipping varies due to the size and weight of certain items. Below is our guidline for the shipping rates.

Please select the option that suits you at the checkout page

PRODUCT CATEGORY
STD RATE
ADDITIONAL CHARGE

EQUIPMENT -CONSTRUCTION

$200 5%
CONSTRUCTION/TOOLS $50 2.5%
ABACO TOOLS
RANGES FROM $35-$200 RANGES FROM 4%-6%

SHIPPING METHODS

STANDARD SHIPPING

(Estimated)

CANADA POST EXPEDITED

3-7 BUSINESS DAYS IN CANADA
7-14 BUSINESS DAYS TO USA

EXPRESS SHIPPING

(Estimated)

CANADA POST EXPRESS

1-3 BUSINESS DAYS IN CANADA
5-7 BUSINESS DAYS TO USA


FREE SHIPPING PROMOTIONS

We are very pleased to announce that we offer COMPLIMENTARY shipping for order over $350. Your full name, valid street address and contact information is required for delivery.You will be required to sign for the parcel.

*Free Shipping promotion does not apply to orders being shipped to Northwest Territories and Nunavut.

*Free Shipping promotion does not apply to orders being shipped to Alaska, Hawaii and the U.S. Territories Puerto Rico, and U.S. Virgin Islands.

*Free Shipping promotion applies to qualifying orders of diamond tooling, some conditions may apply.

*Express shipping is available at the customer’s expense

Shipping To U.S. Territories, Alaska, and Hawaii

CANADIAN DIAMOND PRODUCTS Online accepts orders being shipped to Alaska, Hawaii, U.S. Territories Puerto Rico and the U.S. Virgin Islands.

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, some restrictions apply. See shipping rules and restrictions

If you have any questions concerning the shipment of your order, please contact us via e-mail or call us at

1-877-442-CUTS (2887)

RETURN POLICY

CANADIAN DIAMOND PRODUCTS is happy to replace a product with another selection, or refund the credit card used for its purchase within 30 days.

If you are returning merchandise for a refund, you are responsible for the cost of return shipping. Unfortunately, we cannot reimburse you for the original shipping charges.

If you would like an exchange, you are responsible for the shipping charges associated with delivering the new product.

DAMAGED ITEMS/ WRONG PRODUCT

When your order arrives, please inspect your shipment for any damages. If damage occurred to the item(s) in your shipment or if you have received the wrong product, please contact us immediately.

Please provide your name, order number and email address for faster service. If order is returned due to wrong address provided or unclaimed package, you are responsible for the re-shipping fees.

If you decide to cancel your order, your account will be charged the original shipping charges and the free shipping offer will not apply. Return shipping fees are not refundable. This includes damaged items and wrong product.

*We reserve the right to substitute any free item with an item of equal or greater value. Offer available to U.S. and Canadian residents only. Applicable purchase amount does not include Shipping and Handling, Sales Tax charges, or items noted as not eligible. Current promotional offers cannot be applied to previously placed orders. Offers only applicable to authorized purchases. Only authorized orders will be processed and shipped. Please note that we reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel promotions due to system error or unforeseen problems.